Position Title:Technical Assistance Centre EngineersJob Type:Full Time
Company Name:Africa Broadcast Satellite (Proprietary) LimitedDuration:Indefinite
Primary Business:Satellite OperatorMinimum Education:BA/BS/Undergraduate
Job Title:Technical Assistance Centre EngineerMinimum Experience:
Entry Level:Required Travel:
Location:Subic Bay, Philippines

JOB REQUIREMENTS:

  • Degree in Telecommunications or Electronic Engineering or related disciplines
  • Excellent verbal and written English communication skills
  • Excellent customer services and problem solving skills
  • Experience/knowledge in the following areas:

    Satellites access techniques and link parameters
    Satellites access procedures, remote terminal testing, service line up and trouble shooting
    Ground station Hub and remote hardware and functionality
    Link budget parameters and calculations
    RF Interference Analysis and Management
    RF and data test and measurement equipment and monitoring platforms
    TCP/IP fundamentals, commonly-used network protocols, LAN & WAN troubleshooting skills and use of networking tools and monitoring platforms (CCNA qualification is preferred)

Job Description

  • Customer help desk for resolution of service faults and support cases
  • Space Segment, Teleport and IP Network monitoring
  • Fault management by direct intervention and escalation to back office support teams
  • Customer coordination and scheduling for network planned and unplanned maintenance activities
  • Support for VSAT terminal registration and testing
  • Service commissioning for new service activations, upgrades and major re-routes
  • Configuration and testing of space segment and managed data services (works orders)
  • Support for the resolution of long term service performance issues
  • Monitoring, analysis and optimization of ABS space segment capacity
  • Support and resolution of customer faults and interference cases
  • Management of adjacent satellite Interference cases
  • Large earth stations registration and testing
  • Shift work for supporting the Technical Assistance Center