Customer Solution Engineer

Position Title:Customer Solution Engineer
Location:Asia (Philippines, Hong Kong, Singapore, Indonesia, Malaysia or Australia)
Key Responsibilities:
  • Technical assistance for Sales – main point of contact for all technical discussions
  • Pre-Sales Responsibilities
    • Generate link budget analysis using the optimum capacity based on the available inventory
    • Collaborate with the customer to understand its requirements and capabilities
    • Work with Sales to understand RFP requirements and collaborate internally to generate  technical proposal
    • Design the solution and provide technical proposal to meet customer requirements; solutions can be just satellite capacity, satellite capacity and managed services, or just managed services.
    • Identify and qualify potential partnerships to meet market demands
    • Drive prioritization of opportunities in region
  • Post-Sales Responsibilities
    • Drive work orders
      • Manage customer and the technical support team availability in driving the work orders
      • Ensure the space segment and ground equipment is ready prior to service activation
    • Customer Communication
      • Ensure customer is kept up to date.
      • Ensure customer is on target
      • Learn customer plans to set ABS up for any follow on deals
      • Technical contact escalation point for ongoing operational issues that need customer actions
Qualification & Experience:
  • Understand the fundamentals of satellite communications and link budget analysis
  • Good understanding of ground equipment functionality, implementation, and operation; hands on experience is a plus
  • Knowledge on regional market demands, potential customers, competitors, vendors, available solutions and market pricing
  • VSAT platforms and modem technologies – data and video services such as iDirect, Newtec, Comtech, Novelsat, Romantis
  • Good understanding on mobility network or SATCOM on the move
  • Experience in design and installation of video services to include contribution, distribution, OTT, and new technologies; related experience in Video Broadcasting is a plus

Application

Interested parties, please send your resume and expected remuneration to recruitment@absatellite.com.
All applications received will be treated with strict confidence and used for recruitment purpose only.