ABS Technical Assistance Centre (TAC) is committed to delivering the highest level of service support to our customers and partners.

The TAC operates 24 hours a day, 7 days a week 265 days a year.

Service Helpdesk 365/24

  • Customer helpdesk for resolution of service faults and support cases
  • Fault management by direct intervention and escalation to back office support teams
  • Space segment, teleports and IP network monitoring
  • Coordination and scheduling for network planned and unplanned maintenance activities
  • VSAT terminal registration and testing

Service Delivery

  • Works order management for new service activations, upgrades & frequency re-planning
  • Transponder payload modification and service line up testing

RF Operations

  • Monitoring, analysis and optimisation of ABS space segment capacity
  • Identification, analysis and mitigation of satellite Interference
  • Large earth stations registration and testing
  • Specification, build and maintenance of carrier monitoring systems
  • 24 x 7 Support: +63 47 252 9012 (5 lines)
  • Fax: +63 47 2529002
  • Skype: abs-tac

Contact Us