Technical Assistance Centre Engineer

Position Title: Technical Assistance Centre Engineer
Location: Subic Bay, Philippines
Key Responsibilities:
  • Service Helpdesk
    • 24×7 Customer helpdesk for resolution of service faults and support cases.
    • Space Segment, Teleport and IP Network monitoring.
    • Fault management by direct intervention and escalation to back office support teams.
    • Customer coordination and scheduling for network planned and unplanned maintenance activities.
    • Support for VSAT terminal registration and testing.
  • Service Delivery
    • Service commissioning for new service activations, upgrades and major re-routes.
    • Configuration and testing of space segment and managed data services (works orders).
    • Support for the resolution of long term service performance issues.
  • RF Technical Operations
    • Monitoring, analysis and optimization of ABS space segment capacity.
    • Management of adjacent satellite Interference cases.
    • Management of ABS CSM monitoring systems
    • Large earth stations registration and testing.
    • Support and resolution of customer faults and interference cases.
Qualification & Experience:
  • Degree or relevant vocational training & experience in Telecommunications or Electronic Engineering.
  • A never ending desire to understand, support and solve customer support and fault cases.
  • A determination to provide an excellent customer experience in a commercial competitive environment.
  • Excellent customer facing skills, confident written and verbal reporting skills & the ability to communicate at all levels.
  • A determination to contribute and willingness to adapt and learn
  • Technical Knowledge & experience in some or all of the following areas:-
    • Satellites access techniques and link parameters.
    • Satellite access procedures, remote terminal testing, service line up and trouble shooting.
    • Ground station Hub and remote hardware and functionality
    • Link budget parameters and calculations
    • RF Interference Analysis and Management
    • RF and data test and measurement equipment and monitoring platforms
    • TCP/IP fundamentals, commonly-used network protocols, LAN & WAN troubleshooting skills and use of networking tools and monitoring platforms (CCNA qualification is preferred).

Application

Interested parties, please send your resume and expected remuneration to recruitment@absatellite.com.
All applications received will be treated with strict confidence and used for recruitment purpose only.

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